The CSEA provides several methods for the Obligee to receive his/her support obligation. The following provides the various options available for receiving support.
Ohio CSPC Direct Deposit
Deposit your child support check directly into your checking or savings account. All you need to do is complete the direct deposit form at https://oh.smartchildsupport.com. Call the Putnam County CSEA or 1-888-965-2676 for details.
smiONE Debit Card
A debit card that allows you to access funds from your account without having to write a check. It works like a credit card but the funds are taken directly out of your account. It can be used anywhere Visa is accepted. Balance and transaction information is always available at www.smionecard.com
To enroll, go to https://oh.smartchildsupport.com
Payment Information Online
Provides you with the last payment date, date payment was processed
and the total due on the order. Visit www.odjfs.ohio.gov/ocs.
Interactive Voice Response (IVR)
Due to confidentiality issues, your local case worker cannot provide you with payment information over the telephone. You can access your payment information via the IVR at any time by calling 1-800-860-2555 and entering your social security number. The first time you call, you will be asked to select a PIN number.
PIN Reset Information
PIN resets can only be completed through a faxed or mailed written request. Please send your written request to: Ohio Department of Job and Family Services, Office of Child Support, PIN Reset Center, 30 East Broad St., Columbus, OH 43215-5903 or fax to the Office of Child Support, PIN Reset Center at 614-995-7159 or 614-728-5070. The request must be signed, dated and accompanied by a copy of both a photo ID and official documentation of the requestor’s social security number. A copy of your driver’s license can be used if it contains both items.
Whenever possible, payments must be made through a withholding notice from the income of the Obligor and forwarded to Ohio Child Support Payment Central (CSPC) by the employer. When necessary a withholding notice will be sent to Unemployment, Workers Compensation, or to a financial institution. Self-employed Obligors must make alternate arrangements.
Obligated amounts are always expressed by the CSEA in monthly increments and commence with the date expressed by the Court Order, the hearing date or the filing date of the order. On new orders, before wage withheld amounts begin to be received by CSPC, the Obligor needs to make the payment on his/her own.
Cash payments may be made in person at the Putnam County Child Support Enforcement Agency located at 575 Ottawa-Glandorf Rd, Suite 1, Ottawa Ohio.
Payment by Mail
Ohio Child Support Payment Central (CSPC)
P.O. Box 182372
Columbus, OH 43218-2372
Paymentsmust include your name, social security number, SETS case number andorder number on each payment.
CSPC processes payments within two business days if the payment is easily identified.
Electronic Payments Online
Make your child support payment online at https://oh.smartchildsupport.com. You can either set up direct withdraw from your savings or checking account, or make a payment with your debit or credit card.
CSEA Processing Fees
Payments are required to include processing fees which is currently 2% of the ordered amount of the payment. For example: if the current support amount is $200, the amount to be submitted to CSPC would be $204. ($200 support payment plus $4 processing fees.)
The Ohio Revised Code Section 3121.45 states that:
Any payment of money by the person responsible for the support payments under a support order to the person entitled to receive the support payments that is not made to the Office of Child Support or the Child Support Enforcement Agency administering the support order under sections 3125.27 to 3125.30 of the Revised Codes, shall not be considered a payment of support under the support order and, unless the payment is made to discharge an obligation other than support, shall be deemed to be a gift.
The Putnam County Child Support Enforcement Agency is following the above strictly. Any support payments made directly to a custodial parent will not be credited to the order unless directed to do so by a court order.